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Case Study 3

David Beattie had been assisting this national provider of Live-In Care on an ad-hoc as and when basis.

Unbeknown to David Beattie, the senior management team of this company hadn’t been managing and leading the service correctly. CQC inspected the service and the result was an Inadequate rating and a ban on referrals. Following this inspection, the Board dismissed members of their senior management team.

The Board asked David Beattie and Care Ideals to work with the new Management Team. In the months that followed, Care Ideals completed many tasks for this provider, including:

  1. working with the new Managing Director to compile a very robust and comprehensive Action Plan that addressed all of the issues highlighted in the CQC inspection report
  2. a report was provided following a Compliance Visit that assisted the new management team in knowing specifically how to address the shortfalls identified by the CQC.

During this very difficult period, the Board of the provider completely changed the operational structure of the organisation; and decided that they would add five more regional offices, including one in Scotland. This was very different to the existing set-up where the organisation had one national office only.

David Beattie and his team completed all of the registration applications for the provider, including the Scottish application with the Care Inspectorate. The CQC Assessment Teams and the Scottish application with the Care Inspectorate passed all checks first-time, and the applications were immediately forwarded to the relevant local Registration Inspectors.

David was also asked to fly to Europe along with the new Senior Managers to meet with the Board at their Head Office. The Board wanted to know how best to resolve the numerous issues they were facing. David led the responses to the many questions asked by the Board.

During this period of substantial change, David was asked to provide training to the new Registered Managers and other new managers that had been recently recruited by the company. David was also asked to attend the company’s annual conference to deliver training. Some of the training topics included the role of the CQC, the healthcare market in the UK, the Mental Capacity Act, and Safeguarding.

David and his team provided on-going support in other areas. For example, they designed, wrote and compiled the following:

  1. bespoke Dependency Assessment Tool
  2. bespoke Pre-Support Assessment document
  3. Power of Attorney Confirmation form
  4. Care Hours Provided Tracker document
  5. specific Job Descriptions for all of the many new roles within the organisation.

Whilst all of this was taking place, work was being completed to prepare the provider for the follow-on CQC inspection.